As mentioned yesterday, last week I had the pleasure of presenting a workshop on recruiting for call centres using Facebook and social networking for the Contact Professionals Alliance as part of their Institute for Contact Professionals.  Thanks to everyone who participated last week!

I am sharing some of the key content here. We started the day off with a short updated version of a presentation I gave last May to the CPA with the formidable presentation duo Dara Renton and Rob Reid called Social Networking and Call Centres. This is the updated presentation:

Note in particular links to the delightful recruitment videos from Akoha and Freshbooks.

Other exciting “social networking” style sites we looked at:

• Ernst & Young on Facebook (Facebook registration may be required)
• McDonald’s Careers (USA)
• McDonald’s Canada Career Opportunities
• Harvey’s Standard is Lame
• Cara Restaurant’s CaraTown
• Staples’ Staplesville (see especially “Roll Reader”)
• State Farm: Your Style of Success

Some additional issues discussed in class:

• business use of Facebook allowed in the Terms of Use
• setting up Pages on Facebook
• privacy concerns related to sending Facebook invitations to contacts previously collected outside Facebook
• whether contacts can be gathered in Facebook and added to a contacts database
• ways to keep existing employees happy and turn them into evangelists for your company
• deciding which demographics of potential employees are most likely to respond to Facebook and other types of social networking tools

During the day participants worked through the content of the workbook I created for the course. It was my first time creating a full workbook, and I was quite pleased with how it turned out. We have made that workbook available under a Creative Commons licence (30 pages, PDF):

Graphic on cover courtesy of LuMaxArt.

Questions about the course can be directed to me at conniecrosby@gmail.com. Thanks to the wonderful Elizabeth Winters of the CPA for inviting me to develop this workshop.

Have you been using social networking tools (Facebook, LinkedIn, blogs, podcasts and others) for recruiting?  I welcome you to share your story here with us!

Cheers,
Connie Crosby

Last week Connie Crosby presented a full day workshop on recruiting for call centres using Facebook and social networking for the Contact Professionals Alliance as part of their Institute for Contact Professionals. As part of that course, she put together a workbook for participants. We have made that workbook available under a Creative Commons licence (30 pages, PDF):

Graphic on cover courtesy of LuMaxArt.