Last week Connie Crosby presented a full day workshop on recruiting for call centres using Facebook and social networking for the Contact Professionals Alliance as part of their Institute for Contact Professionals. As part of that course, she put together a workbook for participants. We have made that workbook available under a Creative Commons licence (30 pages, PDF):

Graphic on cover courtesy of LuMaxArt.

Tags: call centers, call centres, facebook, recruiting, recruitment, social network, social networking, workbook

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